Performance Assured by Capacity Management: Experience Refined Through ITIL Practice
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چکیده
منابع مشابه
ITIL capacity management: More than charts over coffee
Many organizations are embracing ITIL as a model for best practices. This paper provides a brief background of ITIL and the ITSM processes, with particular attention paid to Capacity Management. The author also considers two different organizations and discusses Capacity Management as practiced in those environments, comparing and contrasting those practices with ITIL Capacity Management. Final...
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